Complaints

If you are unhappy with any aspect of the service, please raise it first with Mr Islam directly, by e-mail to info@thameschambers.com or by post to Thames Chambers, Unit 3, 1st floor, 214 Whitechapel Road, London E1 1BJ. Please set out what happened, when it happened, and what you would like done about it, and attach any relevant documents.

Written acknowledgement is sent within 14 days of receipt. The complaint is then investigated and a full written response sent within 28 days of the acknowledgement, explaining what has been found and what, if anything, is proposed. If more time is genuinely needed, you will be told why and given a new date. A record of the complaint and its outcome is kept for six years.

You may take the matter to the Legal Ombudsman, which considers complaints about the service provided by barristers. A complaint must ordinarily be brought to the Ombudsman within six months of receiving the final response to your complaint, and within one year of the act complained of or of when you should reasonably have known there were grounds to complain. The Ombudsman can be contacted at enquiries@legalombudsman.org.uk or through legalombudsman.org.uk.

Concerns about a barrister's professional conduct, rather than the standard of service, may instead be reported to the Bar Standards Board through barstandardsboard.org.uk. Complaints are always dealt with confidentially and making one will never affect how your case is handled.